מערכת ההפעלהשל משרדי רואה החשבון

flow is developed and operated by Flow Advanced Systems Ltd. (Hebrew: פלואו מערכות מתקדמות בע״מ). The platform unifies the tools an accounting firm runs separately today — client communication (WhatsApp Business, email and SMS), 360° client management, document collection, task and workflow management, and agent-based accounting control — into one system.

flow also lets the firm build new capabilities on its own using AI, and connects to core accounting software (Hashavshevet, Konto and more).

All rights in the System, its design, trademarks and content are reserved to Flow Advanced Systems Ltd.

1. General

This Privacy Policy (the "Policy") governs the collection, use, retention and disclosure of information in connection with the use of the flow system, including the website, applications and related interfaces (the "System"), operated by Flow Advanced Systems Ltd. (the "Company", "we", "us").

Use of the System constitutes full agreement to this Policy. If you do not agree to these terms, you must not use the System.

2. Types of Information Collected

• Identification details: name, ID / company number, address, phone and email.
• Business, financial and accounting information: documents, certificates, reports, invoices and any information required to provide the services.
• System usage data: IP address, browser type, logs, actions performed in the System and timestamps.
• Communications: including WhatsApp messages, email, SMS and files uploaded by or on behalf of the user.

3. Purposes of Use

• Providing, operating, securing, monitoring and improving the System and services.
• Communicating with the user, including support, reminders, approvals and document requests.
• Fulfilling the Company's legal obligations and responding to lawful requests of authorized bodies.
• Preventing misuse, fraud or unlawful activity, and protecting the rights of the Company and third parties.

4. Legal Basis for Processing

Processing is based on: (a) the user's consent; (b) necessity to provide the requested service; (c) the Company's legal obligations; and (d) the Company's legitimate interests in the orderly, secure and improved operation of its services.

5. Sharing with Third Parties

The Company will not sell personal information to third parties. Sharing is permitted only in the following cases:

• Service providers acting on the Company's behalf (e.g. cloud hosting, infrastructure, messaging providers and AI providers) — contractually bound to maintain confidentiality and process data only per the Company's instructions.
• Pursuant to a court order, a lawful authority request, or a legal obligation.
• To protect the Company's rights, property, the security of the System or the safety of third parties.
• In connection with a corporate transaction (merger, acquisition or asset transfer), subject to the principles of this Policy.

6. Storage and Retention

Data is stored on secure servers in Israel and/or in public cloud regions. Retention periods are determined by the needs of providing the service and by any applicable law. In any case, the Company is not responsible for the user's own record-retention obligations toward tax authorities or any other party.

7. Information Security

The Company employs reasonable, industry-standard security measures including in-transit encryption (TLS), access controls, backups and logging. However, no security system is impenetrable, and the Company does not warrant or guarantee against any breach, loss or leak of data. Use of the System is at the user's own risk.

8. User Rights

Under the Israeli Privacy Protection Law, 5741-1981, users may access the information the Company holds about them, request correction of inaccurate or incomplete information, and request its deletion — all subject to the Company's obligations and rights under applicable law. Requests should be sent to the contact details in Section 12. The Company will respond within the time required by law.

9. Cookies

The System uses functional cookies necessary for its operation (e.g. authentication and preferences). No third-party advertising cookies are used.

10. Third-Party Services

The System integrates with third-party services, including but not limited to Meta (WhatsApp Business API), Google (SSO, Google Drive), Anthropic (the Claude AI engine) and SMS / email providers. Use of these services is subject to those providers' own privacy policies and terms, and the Company is not responsible for their actions, availability or policies.

The System's use of information received from Google APIs (including Google Drive) adheres to the Limited Use requirements of the Google API Services User Data Policy. Full details are available on the full Privacy Policy page.

11. Changes to the Policy

The Company reserves the right to update this Policy from time to time. An updated version will be posted on this page with an updated date. Continued use of the System after an update constitutes agreement to the updated version.

12. Contact

For any question regarding this Policy, contact Flow Advanced Systems Ltd. via WhatsApp at +972-54-302-5750, or any other communication channel provided by the Company.

13. Governing Law and Jurisdiction

This Policy is governed exclusively by the laws of the State of Israel. Exclusive jurisdiction over any dispute relating to this Policy or the use of the System is granted to the competent courts of the Tel Aviv – Jaffa district, and to them alone.

1. Agreement

These Terms of Use (the "Terms") form a legally binding agreement between the user and Flow Advanced Systems Ltd. (the "Company"). Use of the flow system — including browsing, registering, uploading documents, sending communications, or viewing information — constitutes full and irrevocable agreement to all Terms below. If you do not agree to any of the Terms, you are not authorized to use the System.

2. The Service

The System provides tools for the operation of accounting firms and businesses, including client management, document collection, WhatsApp, email and SMS communication, task management, accounting control, integrations and AI-based features. The Service is provided "AS IS" and "AS AVAILABLE", without any representation, warranty or undertaking of any kind.

3. User Representations and Undertakings

• The user represents that all information provided is true, accurate and current.
• The user agrees to review and verify any System output before relying on it or filing it with any authority, and not to rely on System output as a substitute for professional judgment.
• The user undertakes not to misuse the System, attempt to access others' accounts, or upload harmful, infringing or unlawful content.
• The user is solely responsible for the confidentiality of account credentials and for any activity carried out under the account.

4. Limitation of Liability — Material Clause

The Company shall not be liable, absolutely and irrespective of fault, for any direct, indirect, consequential, incidental, special or punitive damages — including but not limited to: loss of profits, loss of revenue, loss of data, delay, imposition of fines, recovery costs or reputational harm — arising out of or in connection with the use of (or inability to use) the System.

The Company's total aggregate liability for any and all damages, on any legal cause whatsoever, is in any case limited to the total amount actually paid by the user to the Company for the Service during the twelve (12) months preceding the event giving rise to the cause of action, and shall in no event exceed that amount.

5. Output Accuracy and Artificial Intelligence

System output — including AI-generated content and documents, calculations and automations — is intended as an aid only and does not constitute professional, legal, accounting or tax advice. Professional responsibility for reviewing, approving and using the output rests solely with the user, and the Company is not liable for any outcome arising from output not reviewed and verified by the user.

6. Third-Party Services

The System integrates with third-party services, including Meta's WhatsApp Business API, Google SSO, Anthropic's Claude engine, and SMS / email providers. The Company is not responsible for their availability, security, quality, performance or privacy practices. Temporary or permanent discontinuation of a third-party service entitles the user to no compensation or refund.

7. Availability and Changes

The Company reserves the right, at its sole discretion and without prior notice, to take any action relating to the System — including modifying, adding, suspending or closing features — and to block users who have violated the Terms or who are suspected of unlawful activity. The user shall have no claim arising from such actions.

8. User-Submitted Content

The user represents that they hold all rights in content uploaded to the System. By uploading content, the user grants the Company a non-exclusive, royalty-free license to use the content to provide the service, and for backup, security and legal compliance. The Company may, but is not required to, remove content it deems inconsistent with these Terms or with law.

9. Indemnification

The user shall indemnify the Company, its employees, officers and subcontractors, and defend them against any claim, demand, damage, loss or expense (including reasonable attorney fees) arising from the user's breach of the Terms, unauthorized use of the System, or infringement of third-party rights resulting from the user's use.

10. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including: war, hostilities, natural disaster, pandemic, strike, government action, telecommunications failures, cyber attacks and third-party service disruptions.

11. Termination and Payments

The Company may suspend or terminate the Service to the user at any time, including for breach of the Terms. Amounts already paid are non-refundable unless otherwise expressly agreed in writing in advance.

12. Intellectual Property

All intellectual property rights in the System — including source code, design, trademarks, templates, algorithms and databases — belong to the Company or its licensors. Copying, distributing, reverse-engineering or creating derivative works without the Company's prior written consent is prohibited.

13. Changes to the Terms

The Company reserves the right to update the Terms at any time. An updated version will be posted on this page. Continued use of the System after an update constitutes agreement to the new version.

14. Governing Law and Jurisdiction

These Terms are governed exclusively by the laws of the State of Israel. Exclusive jurisdiction over any dispute relating to these Terms or the use of the System is granted to the competent courts of the Tel Aviv – Jaffa district, and to them alone. The parties hereby waive any claim of forum non conveniens.

15. Severability

If any provision of these Terms is found by a competent tribunal to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

1. General

This page allows users of the flow system — including mobile-app users and clients who contacted us via WhatsApp Business — to request deletion of their account and personal data held by Flow Advanced Systems Ltd. (the "Company"), subject to applicable legal obligations.

2. What Data Can Be Deleted?

• Contact details (name, phone, email).
• WhatsApp correspondence, message history, and files uploaded by the user in conversation.
• Identifiers created by linked authentication providers (e.g. Meta / Google).
• Operational logs not essential to fulfilling legal obligations.

3. Data That Cannot Be Deleted

Pursuant to legal obligations and for legal-defense purposes, certain data must be retained and cannot be deleted before the statutory retention period expires, including records required to fulfill accounting and tax obligations, and documentation needed for legal defense until the limitation period ends.

4. How to Submit a Deletion Request

• WhatsApp: message +972-54-302-5750 with the subject "Account & data deletion request" and include the phone number or email used to sign in.
• Email: contact support@flow.izid.io.
• Organization admin: if you registered through an organization (an accounting firm, etc.), your org admin can delete your account from the admin dashboard.
• Uninstalling the app alone does not delete your account from the server — please use one of the methods above to ensure full deletion.

5. Processing

After receiving the request and verifying the requester's identity (where required), we classify the data — which can be deleted and which must be retained by law — and delete the data eligible for deletion. Requests are processed within 30 days from identity verification, subject to applicable law, and a confirmation is sent upon completion.

6. Reservation of Rights

The Company reserves the right to deny a request if: (a) the requester's identity cannot be verified; (b) the request is unreasonable or unlawful; (c) the data must be retained under a legal obligation; (d) the data is needed for the Company's legal defense.

7. Contact

For any data-deletion question, contact us via WhatsApp at +972-54-302-5750 or by email at support@flow.izid.io.